Associate Director (m/w/divers) Customer Experience Consulting

Kantar Group, Munich

Kantar has a vacancy for an Associate Director. This person will be tasked with driving innovation within the business.  They will be expected to deliver on business needs, connecting business requirements with a great understanding of technology.  In order to be successful, this person will require excellent soft skills, and the ability to work effectively with offshore resource effectively.

Nobody knows consumers better than Kantar. Providing insight and inspiration to help clients flourish in an extraordinary world, we bring together 12 of the world’s leading research, data and insight brands. At the heart of WPP, our global team of 30,000 people in more than 100 countries delivers specialist insight, business strategies and consultancy support.

  • Drive the CX-insights/data part of CX+, our reputation-building platform for the Insights Division
  • Collaborate with local markets and the global marketing team to bring best-in-class CX expertise into all deliverables
  • Analyse data and develop story-lines to be utilized for reporting CX+
  • Generate insights out of CX+ for CX global marketing and thought leadership initiatives
  • Prepare conference presentations and articles based on CX+ insights
  • Further develop CX+ to incorporate new thinking and new data sources.  

  • Successfully completed studies (e.g. economics or social sciences)
  • At least 5 years relevant work experience
  • Extensive experience in customer experience research, ideally large scale projects
  • Experience with turning data into insights and story-lines
  • Experience with working in a global environment and across different functions, primarily Marketing
  • High degree of independence and organizational talent, combined with strong teamwork and high commitment
  • Outstanding relationships and communication skills
  • Fluent in English


We offer a varied and international role with high level interesting assignments and excellent development opportunities.
You will join a highly motivated team within a pleasant working environment.
You will be trained and gain experience in a variety of state of the art methodologies and techniques.
We offer a performance-based salary with additional social benefits and flexible working hours, as a matter of course.

Does this sound interesting?

We look forward to receiving your application indicating your salary expectation and period of notice. Please notice that we can accept applications only via our online form.

Herr Andreas Arnold
Tel. +49 (0)89 5600 1800

Kantar aims for diversity and equal opportunities.  

Personal phrasing in the job advertisement is to be considered gender-neutral.