Associate Director (m/w/divers) Customer Experience Consulting

Kantar Group, Munich

Kantar has a vacancy for an Associate Director. This person will be tasked with driving innovation within the business.  They will be expected to deliver on business needs, connecting business requirements with a great understanding of technology.  In order to be successful, this person will require excellent soft skills, and the ability to work effectively with offshore resource effectively.

Nobody knows consumers better than Kantar. Providing insight and inspiration to help clients flourish in an extraordinary world, we bring together 12 of the world’s leading research, data and insight brands. At the heart of WPP, our global team of 30,000 people in more than 100 countries delivers specialist insight, business strategies and consultancy support.

  • Drive the development of a comprehensive, integrated CX consulting offer that leverages the different assets
  • and capabilities of the Kantar companies, other WPP agencies and external partners
  • Ensure the consulting offer is integrated with our measurement, analytics and CX technology capabilities to
  • meet the needs of different client sectors, tiers and buying points
  • Drive the development of creative and compelling marketing and sales collateral for the consulting (and
  • integrated) offer
  • Develop a go-to-market strategy for the CX consulting offer, collaborate with local Kantar units on how we will
  • unlock opportunities
  • Drive the activation of these strategies across global markets, ensuring agreed actions are taken and
  • opportunities followed up
  • Personally lead or contribute to the development of proposals and pitches, bringing in the relevant expertise
  • and ensuring
  • Deliver speeches and presentations at CX conferences globally

  • Successfully completed studies (e.g. economics or social sciences)
  • At least 5 years relevant work experience
  • Extensive experience in customer experience management and consulting
  • Experience with CX Consulting approaches (e.g., Journey Mapping, CX Activation)
  • Ideally, experience with CX Analytics (e.g., ROI Modelling)
  • Strong advice and customer-oriented thinking and acting
  • Outstanding relationships and communication skills as well as presentation experience in German and
  • English
  • High degree of independence and organizational talent, combined with strong teamwork and high
  • commitment
  • Fluent in English, German language skills are an advantage


We offer a varied and international role with high level interesting assignments and excellent development opportunities.
You will join a highly motivated team within a pleasant working environment.
You will be trained and gain experience in a variety of state of the art methodologies and techniques.
We offer a performance-based salary with additional social benefits and flexible working hours, as a matter of course.

Does this sound interesting?

We look forward to receiving your application indicating your salary expectation and period of notice. Please notice that we can accept applications only via our online form.

Herr Andreas Arnold
Tel. +49 (0)89 5600 1800

Kantar aims for diversity and equal opportunities.  

Personal phrasing in the job advertisement is to be considered gender-neutral.